ROC Legal is a boutique law firm with targeted knowledge and experience in compensation and insurance claims. As industry leaders they handle a high influx of enquiries and time-sensitive claims, so they needed an IT service that understood and met their expectations.
Launched in 2017, ROC Legal had to establish themselves as a trusted service while making sure their IT security and computer systems were capable and well protected.
Their main concerns were data security, document management, backup and disaster recovery, and reducing technical downtime, and as a law firm, they needed to satisfy their insurer’s cyber requirements.
ROC Legal wanted an “all-rounder”, a single provider to manage every IT matter rather than juggling separate vendors for different concerns. Itopia met all of their requirements.
We audited their cyber security and implemented protocols for the highest level of protection. To satisfy their insurer’s criteria, we implemented the Essential Eight cost-effectively, by building policies within the endpoint management already available in their Microsoft 365 Business Premium subscription.
Since opening in 2017, ROC Legal has not engaged any other IT service, Itopia manages everything from the initial set-up and launch of the firm to monitoring daily operations and being the on-call IT specialist.
Technical issues are always rectified quickly with minimal disruption, so the firm can focus on what they do best, helping their clients.
“I was in search of an all-rounder, a provider that could offer the entire package and manage all IT matters. Itopia appealed to me in this regard. Their customer service is exceptional and I would highly recommend them.”
