In an age where remote work and virtual collaboration are not just options but necessities, it is crucial for businesses to have the right communication tools. One such tool that is available to organisations is Microsoft Teams Phone.
This guide will help you gain a thorough understanding of Microsoft’s phone solution, assisting you in determining whether it is suitable for your business needs.
What is Microsoft Teams Phone?
A cloud-based phone system, Microsoft Teams Phone is designed to help businesses communicate via voice and audio calls, chat, and meetings in a single application. Teams’ phone system can be used on various devices, including desk phones, mobile phones, tablets, and computers.
Key features of Microsoft Teams Phone
Microsoft Teams Phone comes with several features specifically designed to enhance business communication and promote seamless collaboration within teams and across companies:
- Auto attendant capabilities – allow external parties to contact your business and give them the ability to choose the most relevant party to talk to.
- Call queues – shift phone calls to other team members to ensure people receive the right service.
- Public switched telephone network (PSTN) calling – make your company more accessible to customers by supporting landline calling experiences.
- Transcription – Teams Phone records conversations so you will never miss out on important details.
- Call merging – easily invite other personnel into your calls and meetings.
- And more
How is Microsoft Teams Phone available?
Microsoft Teams Phone is available as part of two subscriptions: Microsoft Teams Phone Standard and Microsoft 365 E5. While there is a third subscription – Microsoft Teams Phone with Calling Plan – it is not available for Australia (as of the time of writing this).
Phone Standard provides you with all the basic features you need for effective business communication. This includes voice and video calls, multi-device calling, and more. With Teams Phone Standard, you can replace your traditional business phone system with a modern, cloud-based solution.
Microsoft 365 E5 is a comprehensive enterprise-grade productivity suite that includes Microsoft Teams Phone along with other advanced security and compliance tools. Microsoft 365 E5 offers companies a robust workplace collaboration platform that can be used to enable flawless, secure communications and processes.
Both subscriptions require companies to pay a monthly or annual fee, eliminating the need for upfront capital expenditure and providing payment flexibility.
Some benefits of using Microsoft Teams Phone
- Reduces the complexity of communication technology.
- Eliminates the need for additional phone hardware.
- Reduces maintenance costs with its cloud-based nature.
- Enhances mobility and flexibility.
- Allows employees to conveniently place and receive calls from any location and on any device.
- Supports productivity while on the go or working remotely.
- Improves customer service with features like auto attendants and call queues.
Reduce costs and unify your communication environment with Microsoft specialists
Microsoft Teams Phone is a powerful communication tool for companies everywhere, enabling efficient call control, streamlined handling of incoming calls, optimised phone number management, and more.
Itopia’s Microsoft professionals can support your business with the expertise and experience it needs to safely adopt Microsoft’s phone solution. Contact Itopia today to have an expert team help you choose the right subscription, set up your system, and train your staff, ensuring a seamless transition to Microsoft’s communication solution.
