About the client – ROC Legal
ROC Legal is a boutique law firm with targeted knowledge and experience in compensation and insurance claims. ROC Legal provides tailored solutions that generate real results no matter how minor or complex a case is. As industry leaders, they receive a high influx of inquiries and time-sensitive claims to complete. To optimise their workflow, they required an IT service that understood and met their expectations.
About Itopia
At Itopia, we’re all about secure systems and happy people. We make this possible with professional IT Support, Managed IT Services, Managed Microsoft 365, IT Security, Internet & Telephony and more. We can handle everything from network, security, data cabling, and cloud migrations to full project management.
Personalised protection
ROC Legal first launched in 2017. As a brand new business, they were faced with the challenge of establishing themselves as a trusted service while ensuring their IT security and computer systems were capable and well protected. ROC Legal’s main concerns were data security, document management, backup/disaster recovery and reducing technical downtime.
Long-term solution
Principal of ROC Legal, Robert O’Neil, had first found Itopia online whilst researching IT Solutions. Naturally, Itopia came up as a top choice and easily met all ROC Legal’s requirements.
“I was in search of an ‘all rounder’. A provider that could offer the entire package and manage all IT matters. I didn’t want to source separate entities for different IT concerns. Itopia appealed to me in this regard” – Robert O’Neil, Principal of ROC Legal.
Itopia knew that ROC Legal’s Cyber Security was paramount as a law firm. Therefore, Itopia conducted an audit of their Cyber Security and implemented appropriate protocols to ensure they were operating under the highest level of protection possible.
Adam Dodds, Director of Itopia, explained how they managed to cover all security aspects whilst adhering to strict company policies.
“To satisfy ROC Legal’s insurance company’s criteria, we assisted them with implementing the ‘Essential 8’. We did this cost-effectively by creating policies within endpoint management already available within their Microsoft 365 Business Premium subscription” – Adam Dodds, Director of Itopia.
Flawless service
Since opening in 2017, Robert states that ROC Legal have not engaged with any other IT services besides Itopia.
“Itopia has managed all aspects of IT within the business, from the initial set-up and launch of the law firm, to monitoring daily operations, to being the on-call IT specialist for any technical difficulties”.
Unlike some other IT services, Itopia is available 24/7 and able to access all computers and systems remotely.
“Itopia ensures that all systems, software and programs operate as they should. In the event the law firm experiences technical difficulties, it is always rectified in a timely manner so that there is minimal disruption to productivity in the office”.
As a result of Itopia’s efficiency and industry experience, ROC Legal can focus on what they do best – helping their clients.
“Their customer service is exceptional. I would highly recommend Itopia for all your IT needs, for both small and large businesses alike”.
