About the client – Tell Advisory
Established in 2019, Tell Advisory is a firm that specialises in providing independent, strategic advice for infrastructure planning and delivery. They provide commercial, technical and operational support to public and private sector clients who own, operate and maintain capital assets.
Their clients include government departments, government-owned corporations, statutory authorities and private companies. As a company trusted to work with many important clients across multiple sectors, Tell Advisory’s online systems and Cyber Security needed to be equally dependable.
About Itopia
At Itopia, we’re all about secure systems and happy people. We make this possible with professional IT Support, Managed IT Services, Managed Microsoft 365, IT Security, Internet & Telephony and more. We can handle everything from network, security, data cabling, and cloud migrations to full project management.
A new start
Michelle Weir, Chief Financial Advisor of Tell Advisory, explained they were on the lookout for a new IT Service as their previous one was becoming problematic for their workplace.
“Every time we rang with a problem we seemed to get a different person and had to re-explain everything over and over”.
“We wanted a small local company who was invested in their customers. Customer service, availability, skill level and ability for on site support were all important aspects of the decision making process” – Michelle Weir, Chief Financial Advisor.
Hitting the jackpot
When Michelle found Itopia, she was immediately impressed by the flexibility of their IT Service.
“A lot of IT providers are inflexible and want the customer to work within their rules and boundaries. Itopia works WITH their customers to find flexible and adaptable solutions that work for both Itopia and the client”.
Adam Dodds, Director of Itopia, offered Tell Advisory the best IT solutions and programs based on initial security audits and relevant conversations about their main pain points.
“Adam upgraded our Microsoft 365 to Premium Business, which gives us a lot more communication and security options. He also installed a firewall to provide additional security and peace of mind with two factor authentication on all devices”.
“When Tell Advisory found us, their Microsoft Secure Score was at 27%. We have now got it up to above 70%” – Adam Dodds, Director of Itopia.
Client Focused
Thanks to Itopia, Tell Advisory are now able to focus on their clients without added IT stress.
“Our business works on a ‘client first’ premise. Adam is the only IT business who operates in this way. When he comes to our office he is just part of the team and works with us as if he was one of the staff”.
Michelle expressed that the results of Itopia’s IT Service are most noticeable through the increased productivity of the workplace.
“Itopia has most definitely made our IT easier to work with and we have less ‘down time’ with IT problems due to their approach to customer service. Our staff are happier with such an easy solution on hand”.
“We highly recommend Itopia to all businesses. They are reliable, trustworthy, well priced and always happy to go the extra mile”.
